Minaspay adheres to strict compliance procedures and policies related to money transfers but is not liable for any delays, loss or error in transmission of payment or for any mistake or omission or error in caused by any reason outside our control or due to any relevant laws or market practices of beneficiary country.

In a case of a cancellation or refund of a returned payment the following procedures will apply;

The sender must request for a refund in writing stating the reason and customer number, signed by the sender including a coloured copy of his/her passport or driving license. All written refund requests will be reviewed under the discretion of Minaspay. For all processed transfers; the sender shall only obtain the foremost amount minus the refund administration fee.

An administration fee of £10 will be charged for all refunds. The refund charge may differ due to bank charges or exchange rate changes that may been incurred by Minaspay at the time period of a refund.

After investigation and authorization given (which could take up to 10 working days) It would approximately take 3 working days to effect a refund refunded money will only be transferred to the sender’s bank account.

Any changes or modifications in the details will incur a charge of £10.

We trust that you will understand these procedures which are intended for your protection as well as ours.

Any complaints regarding the transaction should be reported within 14 working days.

Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. The foregoing shall be without prejudice to your statutory rights.

Registered in England and Wales AS A SOLE TRADER Registered office address:

4 Station Offices, Station Road, London NW10 4XA

FCA Registration number: *574477

HMRC MLR Registration number: *12155957

Minaspay is registered and regulated by the Financial Conduct Authority.